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Your Voice Matters

Whether something felt great - or something did not feel right - we want to hear it.

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Your feedback helps Evergreen Disability Care stay grounded, improve, and keep doing what works for the people and families we support.

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How To Share Your Feedback

 

You can share feedback anytime - big or small. Kind words show what’s working. Concerns help us fix what is not.

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If you call and need to leave a message during office hours, we call back within 15 minutes.

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Making A Complaint

 

If something has not felt okay, please tell us. You will not be ignored or treated differently for speaking up.

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  • Reach out using any of the options above.
     

  • Tell us what happened, how it made you feel, and what you’d like to change.
     

  • Ask for help - we can talk it through with you.
     

We handle complaints with care and privacy. Only people who need to know will be involved. It will never be held against you.

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Need Help Making A Complaint?

 

We keep the process clear, respectful, and easy to follow.

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  • We explain each step in plain language.
     

  • You can bring a support person.
     

  • You will not be judged or pressured.
     

  • We are here to listen, not to defend.
     

Want To Take It Further?

 

If you feel your concern has not been handled properly, you can contact the NDIS Quality and Safeguards Commission:

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  • Phone: 1800 035 544 (free call)
     

  • TTY: 133 677
     

  • Website: ndiscommission.gov.au/about/complaints
     

You can also make a complaint anonymously. The Commission can look into issues about unsafe or inappropriate services.

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What Happens Next?

 

When you send us a complaint, we will:

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  • Let you know we have received it.
     

  • Look into it and speak with you if needed.
     

  • Do what we can to make things better.
     

  • Keep you updated as we go.
     

You will be treated fairly. You will be heard. You will get a response.

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Feedback Is Welcomed Here

 

Every time you speak up, you help shape a safer, kinder, and more human service.

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Thank you for trusting Evergreen Disability Care to listen.

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Updated: September 2025

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